Restaurant Employee Development Training
Restaurant Employee Development Training
Equip your team with the skills, knowledge and training needed to perform their job duties seamlessly. The benefits of this program are:
- Can help reduce turnover by building employee confidence and motivation, creating happy, positive employees with a can-do, service-oriented attitude!
- Improve the restaurant’s bottom line by building up your team’s skills. This program teaches them all aspects of the restaurant operation.
- Can reduce accidents by offering courses in safety and sanitation, can help reduce employee and customer injury by teaching common potential dangers in the restaurant and providing safety tips to avoid them.
- Includes the required Sexual Harassment Prevention Training in an easy-to-use, on-demand platform.
Training is readily available since the monthly subscription covers you for new employees!
The Restaurant Employee Development Training Program Includes:
NEW: Active Shooter Awareness • 9 min
Length: 9 min
More and more organizations are considering ways to mitigate the harm from a potential active-shooter incident. This brief presentation is packed with information from the U.S. Department of Homeland Security.
Front of House Curriculum | 19 courses • 2 hr 47 min
Length: 6 min
In this course you will learn more about the role of a barback. It will highlight the responsibilties, common duties and traits of a good barback.
Length: 30 min
This course will review the fundamentals of bartending such as bar prep work, pouring alcohol, bar supplies and common bar lingo.
Length: 6 min
The training will highlight the primary responsibilities of a busser and tips to delivering excellent customer service.
Length: 6 min
In this course you will learn qualifications of a food runner and common job duties.
Length: 6 min
This training will define the front of the house, review common guest interactions and general shift requirements.
Length: 5 min
This course will teach you the meaning of Full Hands In and Full Hands Out.
Length: 6 min
In this training you will learn the importance of greeting guests and helpful tips on guest services.
Length: 6 min
In this course you will learn common host job duties and ways to manage the flow of guests from greeting, seating to departure.
Length: 5 min
In this course you will learn how to ask open-ended questions. These questions will help lead you to successful business relationships with your customers.
Length: 8 min
In this course you will learn how to help prevent burnout and increased stress when dealing with a difficult customer.
Length: 6 min
This training will provide you with a cashier’s job duties and responsibilities. The course will review proper guest service guidelines and tips to be a successful restaurant cashier.
Length: 15 min
In this course you will learn the job duties and responsibilities of a server. Alcohol safety basics will be reviewed along with server etiquette.
Length: 6 min
In this training you will learn troubleshooting and basic cleaning tips for the soda machine.
Length: 10 min
This course will review different table set ups and tips for proper table clearing.
Length: 10 min
In this training you will learn the proper etiquette when answering the phone, speaking to guests and receiving messages.
Length: 6 min
This course will define and explain the importance of restaurant upselling. Tips will be provided on how and when to upsell properly.
Length: 10 min
In this training you will learn how beer is made, the different variations of beer as well as suggested pairings.
Length: 10 min
This course will teach you what liquor is, the different varitations of liquor and how its made.
Length: 10 min
In this course you will learn how wine is made, the different variations of wine and steps in the wine making process.
Back of House Curriculum | 10 courses • 1 hr 18 min
Length: 6 min
This course will provide you with an overview of the back of the house. It will highlight various job duties, common kitchen stations and kitchen philosophies.
Length: 8 min
This course will provide you with the proper procedures for the operation and maintenance of deep fryers to prevent burns, as well as train employees in basic first aid.
Length: 12 min
This course teaches you how to properly use and clean sharp tools in the kitchen. You will learn correct use of tools and protection equipment in to help prevent cuts and lacerations.
Length: 5 min
This course will review dishwasher’s job guidelines, responsibilities, and proper hygiene practices.
Length: 5 min
This training will review the expeditor’s role in the restaurant and includes common job duties.
Length: 6 min
In this training you will learn the different fryer risks for injuries and tips for using the fryer safely.
Length: 10 min
This course will review kitchen hood fire extinguishing systems, potential causes of hood fires and the proper hood cleaning and maintenance practices.
Length: 8 min
This course is designed to make using knives in the workplace as safe as possible. The course will review basic knife safety, how to properly clean and sharpen knives.
Length: 10 min
This training will review the common responsibilties of a line cook as well as tips to successfully execute the role. The training will highlight various types of line cooks.
Length: 8 min
In this course you will learn the job responsibilities of a prep cook and tips to successfully execute the role. The course will review the qualities of a good prep cook.
Restaurant Safety and HR Basics Curriculum | 11 courses • 2 hr 37 min (+1 hr manager)
Length: 12 min
In this course you will learn how to recognize the signs of workplace violence and the profile of an active shooter. This course will provide you a guideline on how to respond when an active shooter is in the area and how to proceed when law enforcement arrives.
Length: 10 min
This course will provide you with tips for best practices to thoroughly clean, disinfect and sanitize guest and service areas.
Length: 10 min
In this training you will learn common lingo that is used throughout the industry.
Length: 6 min
In this course you will learn the basics of fire extinguishers. You will learn the different types of fires and which fire extinguisher to use in each case.
Length: 9 min
This training will teach you the importance of properly servicing and cleaning the ice machine. It will also provide you with guildlines on proper cleaning and sanitizing as well as recommendations to avoid ice contamination.
Length: 6 min
This course will review the importance of knowing the menu. Tips will be provided on how to memorize the menu and what to know about menu items.
Length: 10 min
In this course you will learn how to properly lift and carry items to prevent injuries. It will teach you about the back and the common injuries resulting from a weak back or improper lifting.
Length: 60 min (employee)
Length: 120 min (manager)
In this course you will learn the definition and various forms sexual harassment and prevention. The course will review the complaint process, discipline, tips for witnesses and unlawful retaliation.
Length: 8 min
This course will give you an overview of common slip, trip and fall hazards in hospitality industry. You will learn how to recognize potential hazards and prevent injuries.
Length: 15 min
This course will teach you about workplace violence, its cause and how to handle. You will also learn about workplace bullying including examples and what to do about it.
Length: 11 min
This course will define ethics and explain the role they play in the workplace.
Pricing:
| Active Team Members |
Member Monthly Price |
Non-member Monthly Price |
Member Price Annually |
Non-member Price Annually |
Member Savings (Annual Subscription) |
Nonmember |
|---|---|---|---|---|---|---|
| 1-20 | $35 | $70 | $400 | $800 | $20 | $40 |
| 21-40 | $55 | $110 | $600 | $1,200 | $60 | $120 |
| 41-80 | $85 | $170 | $900 | $1,800 | $120 | $240 |
| 81-120 | $115 | $230 | $1,200 | $2,400 | $180 | $360 |
| 121-200 | $150 | $300 | $1,600 | $3,200 | $200 | $400 |
| 201+ call for pricing |
Cost Breakdown:
*The California Restaurant Association offers either monthly or annual subscriptions on a recurring payment plan to access your training system portal. Under either plan, you may pay for your training subscription with a credit card, debit card or ACH. Your first payment will be processed on the day you sign up and on the same day of every month or year thereafter depending on the plan chosen. I hereby authorize California Restaurant Association to initiate credit card charge(s) or debit entries to the account indicated. Authorization for charge or debit entry to remain in effect until written notification is received by the California Restaurant Association at cra@train321.com.
