The restaurants feature classic interior reminiscent of supper clubs of yesteryear. The sophisticated design is welcoming and warm, with illuminated lighting that creates an air of mystique and privacy.
Ambitious franchise expansion made Johnny’s realized it had outgrown internal Excel spreadsheets. With eight company-owned units and imminent franchise expansion plans, the company needed the ability to access real-time data to help managers better control costs on a daily basis. It searched for a solution that allowed the company to share all of its day part and labor data from all stores with the whole team. Its challenge was to find a cloud-based software to use data from the field and help the franchises with their performance metrics.
Johnny’s chose Ctuit Software as its partner to reliably collect and disseminate information for all of their locations. Making Ctuit an integrated tool for all franchises, the corporate office receives daily field reporting on traffic, sales and labor.
“Ctuit allows us to drill down and provide guidance to operators,” said Ajay Singh, Johnny’s vice president of brand development. “Their iPhone application, On The Fly, makes it very easy to get metrics from every location in the palm of your hand. For companies looking to expand, Ctuit is a great partner.”
By selecting Ctuit Software, Johnny’s has gained significant new functionality, giving the company daily and even hourly access to relevant data in an easy-to-use format. Every department has benefitting from the partnership, from executives, marketing, store level, accounting and operations.
Marketing uses Ctuit to drive data on guest counts and guest checks to reach marketing goals. When launching seasonal promotions or special events, marketing benefits from looking at data from previous years and they are able to redefine marketing messages.
Having automated reports produced by Ctuit, the accounting team can true up schedules without hiring an extra staffer to run reports.
By giving all operators seamless access to Ctuit RADAR’s consolidated online database, Johnny’s has created a healthy competitive spirit among stores. The new iOS app provides instant reporting from a smartphone.
By tracking daily sales with Ctuit, the corporate office can offer immediate assistance if a negative trend is spotted and provide a well-deserved pat on the back when a location is trending positively. In the past, hotels have been leery of running restaurants on site as they were hard to control. Hotels are now embracing Johnny’s because they can watch sales and control labor costs on a daily basis. The response from franchisees has been extremely positive as they like the simplicity of the tool and usability.
With Ctuit, Johnny’s is able to prevent a rise in labor before it starts. “Ctuit allows us to stay within one percentage point of our labor targets. If we see the trends going up, we can jump on it quickly,” Singh said. “Ctuit allows us to work in out boundary and not go above it. This represents significant cost savings in real dollar terms.”
Johnny’s also is able to to compare sales, labor, food costs and other metrics with their sister stores and share best practices.